This policy explains cancellations, refunds, and credits for payments made to [Legal Business Name] ("Lanning Aviation").
Please cancel or reschedule at least [24 / 48] hours before your scheduled lesson. Cancellations with less than [24 / 48] hours' notice may be charged [a fee / the instructor's block]. Weather cancellations and instructor/aircraft cancellations are not charged and will be rescheduled at no penalty.
Deposits paid to reserve a lesson are [applied to your lesson cost / refundable if cancelled with [X] hours' notice / non-refundable].
Discovery flights are refundable if cancelled at least [24] hours in advance. Discovery flight payment is credited toward enrollment if you enroll within [X days].
Training packages (PPL, Instrument, Commercial, Multi-Engine, Full Pathway) and their enrollment deposits are [describe: e.g. enrollment deposits are non-refundable; unused prepaid training hours are refundable at the standard hourly rate, less any discount and materials already provided].
Prepaid block time is [per your block-time terms — the portal currently states block time is prepaid and non-refundable; confirm or change]. Unused block time [does / does not] expire.
Missed lessons without notice may be charged [the full / a partial] lesson amount.
Email [support email] with your name and order details. Approved refunds are returned to your original payment method within [5–10] business days via Stripe.
[Legal Business Name] · [support email] · [phone]